Following the increasing demand of post-sales assistance and with the aim to offer its customers a more efficient support, Cugher has just introduced a new dedicated support service, coordinated by a team of expert technicians.
The Help Desk Team is composed by professionals that have been specialized in glass industry sector for years. The assistance service they manage allows them to support customers, providing the best possible solution to all queries regarding Cugher plants or machines.
From the reorganization of assistance service, Cugher customers can benefit on:
- Dedicated telephone number, which provides remote assistance
- Hot line from Monday to Saturday (from 7.00 AM to 12 PM)
- On-site assistance, if needed
- Ticketing system to track all requests
The ticketing platform has been introduced to collect all assistance requests; in this way, every customer with its personal access credentials, could submit a new request and track its progress through a continuous dialogue with Cugher professional technicians. The system was indeed developed to better communicate with clients, strengthening the level of assistance and speeding up the entire process.
Customers, through their personal credentials, are welcome to open a new ticket related to the problem they might have, by filling in all the blanks with the information needed, describing the specific problem and accompanying it with any related documentation. The ticketing form was created to allow users to be detailed and exhaustive, so that Cugher technicians could assist them more accurately.
The use of this platform can be considered an innovation by Cugher Glass, in order to be even closer to its customers all over the world.
Cugher Glass cares about its customers and YES, WE HELP!